Civil-Lite wrote:Thinking about it, it was a lot easier to actually ban appeal on the forum other than sending an email resulting it not actually been read.
All emails are read and take care of. Maybe we might not reply within 3-4 hours maybe more (we are still setting everything up).
But with the new system after I believe 4 hours It becomes marked red with (reply due). Basically you're going to get a reply sooner than what it took on the appeals forum. Seen things unanswered for a few days... etc. But that's not why it was removed.
The system makes each email (to us it's tickets) visible and direct communication with you. It allows us to keep the conversation private, only you and the staff member assigned the ticket. Our ticket system allows us to customize everything on our end to templates, to notifications, feedback, ect.
We literally encouraged the banned user to avoid the ban to appeal the ban. Which avoiding the ban is already a bannable offence. Sure, you could have a friend appeal for you. But I don't like this, It is best to have direct communication with the banned party.
-Edit-
Additionally, hopefully soon. I have re-created the ban page. It should provide you with more information that is helpful both to you and to the staff member when investigating. I've asked Eric to do some upgrades to the way we provide support and allow us to have something that makes bans more clear, with ban ID's, hopefully we can use them more efficiently.