Login error

Login error

Postby MabusWinnfield » 29 March 2019, 20:27

Hi. Today when I tried to login to multiplayer, and pressed "Enter as guest" on the screen, the button jumped to "Login" and then I get the message "Wrong password", then no matter how many times I try, it just doesn't work. Every time I press "Enter as Guest", the button that activates is the "Login" one, and each time it tells me "Wrong password". So I change the password, and again, even with the correct password, I get the same message, even though I can login on the site and forum just fine. I cleared my cookies, but I get the same error. If I press the "Enter as Guest" or "Login" buttons, I just get the "Pending verification, please wait..." message, and nothing happens even after a few minutes.
What could be the problem?

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Re: Login error

Postby Build » 30 March 2019, 00:20

Hey I have experienced this bug before
When I played on other browser, This happened..
I thought I'm the only one who has that
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Re: Login error

Postby Eric Gurt » 30 March 2019, 00:45

I think it might have something to do with first failed log-in attempt. Game does not automatically disconnects from server and that second time it shows "Pending verification, please wait..." it actually does nothing.

To fix this just return to main menu or change server to second one and then back to the one you want to play at.
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Re: Login error

Postby MabusWinnfield » 30 March 2019, 20:45

I tried again, but the same thing happened, even when I switched the server, I press the "Enter as guest" button, but immediately the "Login" button activates, and when I tried on another browser, without any username, just the "Enter as guest" button, the same thing happened.
Could it be my Flash?

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Re: Login error

Postby Eric Gurt » 30 March 2019, 22:14

In which browsers this happens to you so far?

Does this happen all the time or from time to time?

Also, does it work in downloadable .exe version?

Are you using Windows 10 as operating system?
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Re: Login error

Postby MabusWinnfield » 31 March 2019, 00:01

It started a few days ago. I'm using Windows 7. And so far it happened in all the browsers I use, even in the clones of various browsers.

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Re: Login error

Postby Eric Gurt » 31 March 2019, 00:12

Does it happen in downloadable .exe version?

Asking this because it uses earlier version of Flash Player.
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Re: Login error

Postby MabusWinnfield » 31 March 2019, 20:24

I haven't dowloaded the game so far, I only played it on the site. I'll try and see what happens.

EDIT: Yes, I get the same problem in the downloaded game.

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Re: Login error

Postby MabusWinnfield » 31 March 2019, 20:46

OK. So I restarted the computer, and tried to install Java (only to fail for some reason) and then I try again, and now it works. I don't know what happened.

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Re: Login error

Postby Eric Gurt » 31 March 2019, 21:44

Your internet cable is connected directly to your PC or it is connected to your router/modem?

If it is connected to modem - do you have another cable that is connected to your PC? Or you use wi-fi connection instead?

Trying to understand whether problem was related to dynamic IP or possibly network loss - perhaps it can be useful if same problem will happen again to someone.
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Re: Login error

Postby MabusWinnfield » 1 April 2019, 15:17

Wifi connection.

Also, noticed that when I press the "Enter as guest" button, the"Login" button also appears to be activated, but I don't get logged in. I remember that the same happened before the error, I just dismissed it before for some flash glitch, since you know, I didn't login.

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Re: Login error

Postby Build » 3 April 2019, 00:35

Hey my PC is now fixed but i have now the same as bug as you i cannot play as guest too
Please eric fix this :(
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Re: Login error

Postby MabusWinnfield » 3 April 2019, 18:25

Yup, I'm experiencing the error again.

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Re: Login error

Postby Eric Gurt » 3 April 2019, 23:16

Does anything happen if you press same button ("Login" or "Enter as guest" one) after few seconds of nothing happening?
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Re: Login error

Postby MabusWinnfield » 4 April 2019, 17:40

I just get the pending verification message.
Also now it seems to work again, though after I pressed "Enter as guest", it did lag for like 2-3 seconds, was worried that it might not work again.

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Re: Login error

Postby Eric Gurt » 4 April 2019, 21:24

Can be the case of high network packet loss that usually happens in places with high wi-fi density. I wonder if problem can go away if connected directly using LAN cable.
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Re: Login error

Postby MabusWinnfield » 5 April 2019, 18:27

Hmm, OK, if I experience the error again, I will try that and tell you the result.

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Re: Login error

Postby MabusWinnfield » 8 April 2019, 16:03

OK, so I got that message error again. I switched off the wifi and plugged in the LAN cable. I restarted the browser, but I still got the error. So I decide to empty the cookies for the day, since yesterday I had no problems. Restarted the browser, but I still got the same message error.
Another thing I tried was to switch off my adblock, but that didn't work at all. In fact, it appeared to me that the login menu loaded a bit slower (probably from the ads).

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